Job Information
Job Description
Responsibilities
- Delivering immaculate, elegant, professional, and high-class experiences for guests
- Evaluating consumer reviews and providing strategic guidance to consistently raise the overall rating
- Addressing guests' needs and foreseeing their unspoken ones
- Keep track of daily reservations and make sure assigned rooms are ready before check-in
- Overseeing reservations and financial transactions, as well as check-in and check-out procedures
- Actively hear and address grievances
- Ensure that VIPs, senior guests, youngsters, and those with disabilities receive specialized care.
- Organize and control staff and visitor communication, and ensure that any issues are dealt with quickly and effectively.
- Inform guests about the hotel's amenities, such as the breakfast and dining alternatives.
- Promote all the services, facilities, and activities that the hotel offers.
- Up-to-date knowledge about hotel rates, ongoing specials, deals, and bundles
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