ICT Helpdesk Analyst

  • NIGERIA
  • Contract
  • 8 months ago
  • NGO

Job Information

  • icon
    Category Other IT Jobs
  • icon
    Posted On Jul 7 ,2020
  • icon
    Qualifications Master's Degree
  • icon
    Employer Name Christian Aid
  • icon
    Contact Email info@christian-aid.org

Job Description

  • eliver effective and efficient administration of user network and systems accounts and set-up, installation and configuration of hardware & software.
  • Diagnose, document and escalate issues to other support teams within ICT as needed.
  • When necessary, act as part of the Emergency Response Team within region of employment.
  • When necessary, assist with elements of office setup and closedown within region of employment.
  • Assist with the translation of instructions or procedures.

Key Deliverables:

  • Issues are attended to (by telephone, Email or through Christian Aid’s helpdesk software) professionally and competently.
  • A high number of problems and requests are resolved “first time” by following standard procedures and the appropriate use of initiative.
  • Escalated issues are passed to other ICT teams in an appropriate way, having first been triaged and diagnosed as far as possible.
  • Internal customers are highly satisfied with the level of support provided.
  • Changes are well managed.