Lead our organization’s IT projects, systems, and third party software integrations.
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
Help define IT infrastructure strategy, architecture, and processes.
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
Assess vendors and develop test strategies for new hardware and software.
Troubleshoot hardware and software issues related to internal IT.
Day to day management of the ICT organization of the utility, such as our website, databases, emails, as well as support and improve the manual operations in the system.
Integrate all software and platforms according to the company’s needs and growth plans.
Ensure data compliance across all company platforms.
Manage the Customer Care department to utilize and better perform their service with Technological improvement.
Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
Ensure financial controls and processes for ICT are established which can be independently audited.