Job Information
Job Description
Job Summary
- The candidate is responsible for application setup; resolution of all application functional issues raised by the users; works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.
Job Description
- Keep record of users interactions, transactions, comments, and complaints
- Maintain a positive, empathetic, and professional attitude toward users
- Provide technical support to teams within the organization, and to users
- Assist with systems integrations
- Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
- Identifying and resolving technical issues
- Aid installation and configuration of users software
- Delivering service and support to end-users via automated call distribution device software
- Gathering and using customer details before evaluating and analyzing the symptoms of the issue.
Qualifications
- Bachelors Degree in any related area
- 2 – 4 years work experience
- Experience in customer service or contact center
- Computer Science Graduate with customer service experience will be an advantage
- Ability to discuss complicated technical information in simple terms
- Problem solving skills and good analytical skills
- Strong oral communication and interpersonal skills
- Love of technology
- Proper phone etiquette.
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.