Job Description

Job responsibility

1. Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.
2. Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
3. Setup and configuration of test environment in order to duplicate issues
4. Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
5. Assist in the preparation of reports for customer communication
6. Establish and maintain excellent working relationship with all customers at all times
7. Keep up-to-date with technical and G+D product knowledge
8. Lead Implementation activities at customer site
9. Provide training on software as required
10. Create documentation (Support/Training) as required
11. Document all issues in G+D’s issue tracking system

Qualification and Requirement

1. HND/BSc in Computer Science or related Technical degree/program
2. Minimum of 7 -10 years’ relevance experience in a customer support role and prior experience in banking or warehousing industry is compulsory
3. Excellent verbal, written communication and interpersonal skill are a must.
4. Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
5. Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
6. Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
7. Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.
8. Must be willing to work in a 24×7 environment.
9. Must be willing to travel on-site and for extended periods if required.
10. Possess Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills
11. Proficient with war, ear application deployment in Java EE Application Servers environment.
12. Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
13. Experience with .NET application installation and deployment
14. Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
15. Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.

Salary – #300,000, HMO, Leave and Pension

Interested and qualified candidates should send their CV to: a.hamzat@u-connect-ng.com using the job title as the subject of the mail.