Job Description

DelonJobs is seeking to hire Implementation Specialists in Lagos, Port Harcourt, and Abuja/North Central for a leading health tech company in Nigeria to seek opportunities to extend our client’s reach to high-interest, high-value hospitals, igniting their interest in our client’s technology and inspiring them to embrace the future of digitized care.

Successful candidate will become the face of the company, engaging with doctors, nurses, admins, pharmacists, and other hospital staff (onsite) and remotely (phone, email, chat) on a daily basis, helping to diagnose and resolve issues, capture feedback, understand pain points, and communicate your learnings with the Product and Engineering team to improve the usability of our client’s application.

Interested candidates must have bachelor’s degree or equivalent with 3+ years of proven customer support/service experience OR direct interaction with clinical and non-clinical staff in a hospital setting.

Job location: We are interested in candidates residing in Abuja, Accra, Lagos, Kumasi, Kampala, Nairobi, Johannesburg.

Compensation, benefits, and salary range: Full-time, Contract, or Part-time available. N1,800,000 ($2k) to N4,800,000 ($5k) per annum, based on experience and qualifications.

Full-time employees get stock options and benefits like pension and health insurance; The role offers flexible work hours, flexible work-from-home days, flexible paid time off (PTO) or vacation, and sick/maternal/paternal leave.

To apply, kindly send your CV with the subject “Implementation Specialist (indicate your location) – ISIH2401” to [email protected].

Responsibilities and Duties:

• Develop a deep knowledge of our client’s application and system.
• Interact with doctors, nurses, patients, and various stakeholders/disciplines within the hospital, understanding their concerns and pain points and translating those into action points that improve the usability of the application.
• Partner with our client’s hospital partners to effectively diagnose and resolve issues onsite at the hospital (primary channel) and through phone, email, and chat and engage with product and engineering teams using established processes
• Answer how-to questions and help users navigate a variety of tools on the platform, helping them use more of the platform or remove roadblocks
• Onboard new hospitals to the platform. Trains hospital staff to use the software.
• Communicate thoughtful, customized solutions that help users move forward and grow their business
• Keeping records of customer interactions, transactions, comments, and complaints.
• Show composure, resilience, and flexibility as user needs evolve and case volume changes.

Other Requirements:

• Bachelor’s degree or equivalent
• 3+ years of proven customer support/service experience OR direct interaction with clinical and non-clinical staff in a hospital setting.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers (Google Docs/Sheets/Slides, MS Word/Excel/PowerPoint, )
• Personable, affable, good communicators.
• Have demonstrated experience working with people and are passionate about user experience
• Can autonomously troubleshoot and further investigate to fix a problem
• Comfortable working with a remote team
• Comfortable prospecting for and initiating contacts with hospital administrators
• Conduct exceptional presentations
• Comfortable conducting product demonstrations and coordinating product trials
• Clinical/Healthcare/Hospital experience is a plus.
• Experience training people to use software is a plus.

How to apply: To apply, kindly send your CV with the subject “Implementation Specialist (indicate your location) – ISIH2401” to [email protected]. Your resume should be in reverse chronological order showing the most recent experience/projects first. Under each experience, kindly provide 3 to 4 bullet points describing interesting problems you solved, achievements, or important lessons learned on the job. The Education/Academic qualification section should follow. The achievements/awards section should follow. Lastly, include any other information you think may be RELEVANT to the role.