Job Information
Job Description
- Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
- Initiate management and technical escalations when required.
- Log all Incident details, allocating approved categorization and prioritization.
- Keep users informed about their IncidentsТ status at agreed intervals.
- Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents)
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