Incident Manager

Job Information

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    Category East Africa Jobs
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    Posted On Apr 20 ,2020
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    Qualifications Bachelor's Degree

Job Description

  • Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
  • Initiate management and technical escalations when required.
  • Log all Incident details, allocating approved categorization and prioritization.
  • Keep users informed about their Incidents–Ę status at agreed intervals.
  • Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
  • Provide first-line investigation and diagnosis of all Incidents via major incident report.