Job Information
Job Description
- Assist in the investigation and resolution of customer complaints in respect fraud incidents, thefts, conflicts of interests, unethical practices, allegations of frauds and breaches in conformance with documented policies and procedures
- Customer services and stakeholders management
- Risk Assets & Fixed Assets Review.
- Develop periodic reports on investigations and outcomes as may be required by the Head of department
- Ensure that all complaints in respect of fraudulent activities / allegations of corruption/breaches reported through all reporting channels to the department are fully documented and investigated where necessary
- Plan, perform, analyze and report on outcomes of investigations
- Assist in recommending system and process improvements based on the outcome of various investigations conducted
- Provide constant feedback to internal stakeholders (stakeholders engagement) through the Head of Department on reported incidences which require investigation
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