Assist in the investigation and resolution of customer complaints in respect fraud incidents, thefts, conflicts of interests, unethical practices, allegations of frauds and breaches in conformance with documented policies and procedures
Customer services and stakeholders management
Risk Assets & Fixed Assets Review.
Develop periodic reports on investigations and outcomes as may be required by the Head of department
Ensure that all complaints in respect of fraudulent activities / allegations of corruption/breaches reported through all reporting channels to the department are fully documented and investigated where necessary
Plan, perform, analyze and report on outcomes of investigations
Assist in recommending system and process improvements based on the outcome of various investigations conducted
Provide constant feedback to internal stakeholders (stakeholders engagement) through the Head of Department on reported incidences which require investigation