- IT hardware and software problems should be investigated, and the necessary fixes should be offered.
- Support the deployment and upgrading of hardware, software, and network solutions.
- Manage the complete life cycle of the Hodusoft application’s contact center products.
- Participate in requirements gathering, solution design, process mapping, and demo presentation for software products like Hodusoft, Zendesk, etc.
- Ensure and enable frequent training for call center employees and customers on how to utilize both old and new software programs.
- Install software programs on the client’s website while adhering to schedule, budget, and business requirements.
- Manage the architecture, strategy, and operations of the IT infrastructure.
- Monitoring the efficiency of information technology systems allows for the determination of cost and productivity levels as well as the formulation of suggestions for enhancing the IT infrastructure.