IT Application & Support Officer – ITASO221

  • Full time
  • 1 year ago
  • Information Technology

Job Information

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    Category IT Jobs
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    Posted On Aug 9 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name Pushresume NG
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    Contact Email

Job Description


  1. IT hardware and software problems should be investigated, and the necessary fixes should be offered.
  2. Support the deployment and upgrading of hardware, software, and network solutions.
  3. Manage the complete life cycle of the Hodusoft application’s contact center products.
  4. Participate in requirements gathering, solution design, process mapping, and demo presentation for software applications such as Hodusoft, Zendesk, etc.
  5. Ensure and arrange frequent trainings on the use of new and existing software applications for clients and call center agents/supervisors.
  6. Implement software solutions across the client’s site while adhering to timeframes, budget, and business requirements.
  7. Manage the architecture, strategy, and operations of the IT infrastructure.
  8. Monitoring the efficiency of information technology systems allows for the determination of cost and productivity levels as well as the formulation of suggestions for enhancing the IT infrastructure.