Job Information
Job Description
Responsibilities
- Support and maintain in-house computer systems, desktops, and peripherals, this includes installing, configuring, testing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
- Support in installing and configuring cloud servers such as Azure, Office 365 and other network resources for the office and the respective users.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Develop minimum security baseline configuration such as anti-malware; data loss prevention solutions; and systems security settings for workstations/laptops.
- Installation of all user’s relevant applications on the respective user’s computers.
- Collaborate with the Procurement Team to see that all requested equipment/services are delivered with the right specifications.
- Code/label of all procured IT equipment in close collaboration with the admin department.
- Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Develop and maintain an inventory of all peripheral equipment.
- Monitor and test PC performance and provide PC performance statistics and reports.
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