Job Description

Job Description

1. Installation and maintenance of operating environments
2. Monitoring operating environments
3. Implementation of Data Center solution
4. Maintenance of existing staff data center solutions
5. Provide front-line primary technical support to clients
6. Monitoring system performance and troubleshooting issues
7. Ensuring security and efficiency of IT infrastructure
8. Upgrade systems with new releases and models
9. Assisting the infrastructure team with escalated issues and serving as a valuable resource
10. Provide support for staff as needed on related issues.
11. Manage end users
12. Implement, manage, maintain, test and document disaster recovery environment
13. Manage IT compliance and standards by adhering and contributing to processes, policies, and tools within the company
14. Provide input and act as a resource for related technical infrastructure projects
15. Perform system upgrades including service packs, patches, hot fixes, and security configurations
16. Proactively engaging with clients in other to provide dependable and reliable solutions
17. Reporting organization’s infrastructure status by gathering and prioritizing information and managing projects
18. Investigate and resolve problems for services within compute platform
19. Liaise with vendors and other IT personnel for problem resolution
20. Other duties as may be assigned by your supervisor and management
21. Perform continuous research on current and emerging infrastructure technologies and tools
22. Perform hands-on fixes, including software/hardware install and upgrade, implementing backup solutions and configuring systems and applications
23. Identify and learn appropriate software and hardware used and supported by the organization
24. Support services for Microsoft related technologies: Windows 2012- 2019, Office 365, MS-SQL, SharePoint, Exchange, OneDrive, Microsoft clustering and Teams
25. Provide escalated support services for virtualization technologies: VMware vSphere/ESXI, Microsoft Hyper-V, Nutanix, etc.
26. Provide escalated support services for backup and recovery solutions Acronis, Veeam, Quest, Commvault etc.
27. Provide escalated support services for storage solutions SAN, NAS, and DAS.
28. Provide escalated support services for Server Platforms; Dell EMC, IBM, HPE, CISCO etc.
29. Provide escalated support services for operating systems Microsoft, Linux/Unix KVM etc.
30. Participate in on-call rotation
31. Responsible patching, deployments, re-imaging, and buildouts of both desktop and corporate systems.
32. Provide technical support for both end users and corporate systems like Active Directory, Office 365, and our in-house built systems.
33. Compliance to Information Security Policies
34. Maintenance of I.T Asset

Job Specification

1. University degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
2. MSc will be an added Advantage
3. Professional IT Certifications, such as: ITIL, CCNP, Microsoft MCP, MCSA, or MCSE, RHEL, VMware VCP, Veeam, and ISO/IEC 27001 Lead Implementer
4. Experience with ISMS based on ISO/IEC 27001, by utilizing PECB’s IMS2 Methodology and other best practices
5. Support an organization in operating, maintaining, and continually improving an ISMS based on ISO/IEC 27001
6. Technical experience with Windows Server including roles/features such as IIS, RDS, along with Active Directory
7. Familiar with scripting language such as PowerShell
8. Experience with AD, SharePoint, Skype/Teams, Exchange, and Office 365 migrations Analytical and problem-solving ability
9. Working knowledge and experience working with Office 365, Azure, AWS, NSX, VMWare vSphere ESXI, Dell EMC, Cisco, Sophos, HPE and IBM systems.
10. Experience with proper system cable labeling and management
11. Identifying compute solution opportunities
12. Experience with end-user support and/or software testing.
13. Minimum of 3 years of experience.

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.