IT Support Manager – ISM221

Job Information

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    Category IT Jobs
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    Posted On Jul 14 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name Compovine Technologies Limited
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    Contact Email

Job Description


  1. Control the members of the designated Computer & Copier Service team Coach, lead, and educate team members
  2. Create and implement team-based strategic initiatives.
  3. Be a point of contact for issues that need to be escalated, and involve direct leadership as necessary.
  4. Team coverage should be monitored, personnel time off should be approved, backups should be in place, and work should be redistributed to cover for absentees.
  5. Tracking personnel and resource requirements
  6. Conduct performance evaluations and decide on pay
  7. Monitor call screens, workload, and call activity for direct reports to meet and beyond our clients’ expectations.
  8. Manage metrics and team benchmarks and meet them.
  9. Give the Director Computer & Copier Service Manager weekly measurements and reports on the team’s performance.
  10. Attend necessary departmental and company meetings.
  11. Performing other relevant tasks.