Job Information
Job Description
Responsibilities;
- Manage the assigned Computer & Copier Service team members Lead, coach and train team members.
- Develop and implement strategic initiatives for team.
- Be an escalation point of contact to handle issues and involve direct leadership as needed
- Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out.
- Monitor staffing and equipment needs.
- Conduct performance reviews and make compensation decisions.
- Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations.
- Manage and meet established metrics and team benchmarks.
- Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance.
- Attend required company and departmental meetings.
- Perform other related duties.
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