IT Support Staff

Job Information

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    Category IT Jobs
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    Posted On Feb 11 ,2021
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    Qualifications Bachelor's Degree
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    Employer Name Delon Jobs
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    Contact Email

Job Description

Job Description

  • Install and configure computer systems, printers, telephones
  • Monitor and maintain computer systems and networks
  • Set up new users in Microsoft Windows Active Directory and LDAP
  • Set up new user mail accounts
  • Configure user rights for various applications
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults
  • Replace parts as required
  • Provide support including procedural, documentation
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Run network applications to support systems and users
  • Support new applications
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Resolve technical issues related to network interruptions
  • Actively update, maintain and monitor all aspects of computer networks.


  • A Bachelor’s degree in Computer Science or related technology field is preferred
  • Industry-specific certification in relevant fields may be required
  • 3-5 years of relevant experience in a customer focused position involving technical knowledge in customer system and network support
  • Excellent verbal and written communication skills
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Accept constructive criticism and customer feed back regarding their experience with software or IT services
  • Comfortable working in and assisting others through help desk software, such as TeamViewer, Any desk in addition to other remote access desktop programs
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Good understanding of Routers, Switches Active Directory, DNS, Domain and Network Architecture,
  • Sound knowledge of system security
  • Knowledge of Microsoft GP (a plus).