Job Information
Job Description
Position: Live Chat Assistant
Job type: Full time
Job Location: Lekki phase 1, Lagos
Work Schedule: Hybrid
Job Description:
- Fulfil all customer order requests and communicate customer information with the inventory manager for delivery purposes.
- Adhere to company live chat scripts, policies, and procedures.
- Up-sell and Cross-sell products and services to all customers.
- Maintain current knowledge of products and resources to assist customers with their questions.
- Handle and carefully respond to all customer inquiries with accuracy and efficiency.
- Provide excellent customer service through active listening.
- Work with confidential customer information.
- Aim to resolve issues on the first customer interaction by being proactive.
Requirements and Skills:
- At least 1 year of customer service and live chat experience.
- Excellent verbal & written communication skills.
- Strong time management & organizational skills.
- Minimum Qualification: Bachelor’s Degree.
- Ability to multitask
- Emotional Intelligence and control abilities.
- Female candidate preferred.
Salary: ₦50,000.00 per month
Method of Application:
Interested and qualified candidates should send their Resume/CV in PDF to Bolajoko.Ajala@crownedgear.com using the Job Title and their Location as the subject of the email.
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