- and utilization and; credit card portfolio performance.
- Champion product development, product enhancements, product elimination, and new feature/functionality that deliver best in class solutions that lead to optimum customer service, quality, accuracy and responsiveness.
- Have command of the intricacies of each card-based payment product and serve as the in-house expert on credit and debit product-related issues.
- Create and track key performance indicators, conduct industry trends and peer group comparisons.
- Work with all levels of management in product development, as well as collaborate with internal departments on evaluation, implementation launch, and ongoing servicing.
- Monitor industry trends consumer/commercial demand and evaluate both financial Institutions and non-traditional competitor practices and pricing. Leverage industry data, market research, key learning’s, and best practices to add value and deliver relevant insights and data rich recommendations.
- Develop annual and ongoing financial forecasts, manage actual variances to plan, including identification of corrective tactics as they develop (across both short and longer-term horizons).
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