Job Description

As the Hotel Manager you are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities.  Making sure that all areas of the hotel environment is run smoothly and work together successfully. You must be highly motivated Manager to take control of the day to day operations for our amazing Hotel. You are to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

As the hotel manager must be able to guide the employees to work as a well-functioning team. Must be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation. As Hotel Manager you will work with, and develop, the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotels operations ensuring the hotels objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the hotel. You will be an excellent communicator and have greatly developed organizational and communication skills, being able to thrive within a high-pressured environment. As Hotel Manager you must be a real team player, whilst being able to adapt and take charge in a variety of situations. You will have the highest attention to detail, whilst maximizing all sales opportunities for new and existing guests and training your team to deliver the same.

Manager responsibilities:

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Plan, implement and manage overall hotel daily operations
• Conduct hotel budgeting and financial planning
• Plan and organize hotel activities to drive sales
• Manage and monitor hotel expenses
• Manage and track hotel inventory
• Plan and implement marketing campaigns with marketing teams
• Build and maintain strong relationships with visitors and clients
• Build relationships with vendors
• Suggest and implement new ideas
• Determine KPIs
• Track KPIs and produce reports
• Hire and onboard new hotel staff
• Evaluate staff performance
• Ensure safety and adherence to rules and regulations
• Prepare and manage schedules and shifts

KPI Objectives

• Proven experience as Hotel Manager or relevant role
• Fluency in English
• Understanding of all hotel management 
• Excellent knowledge of MS Office with management software 
• Excellent customer service skills 
• Great decision making and problems solving skills
• Good leadership skills
• Ability to motivate staff
• Proven experience as Hotel Manager or relevant role
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail