The Matron ensures the smooth function of the House effectively instilling a culture of love and discipline in managing the clients’ welfare. She must also ensure the efficient and effective use of resources (space, materials, food items, appliances, etc.) minimizing conflict and fostering peaceful cohabitation.
Must be Female and 40 years minimum
Support the intake process by ensuring no overpopulation in the shelter and optimum utilization of resources (bed spaces and welcome kits).
Welcome new clients into the home, read the house rules to the new intake, and ensure the new intake understands the rules.
Receive and log new client’s personal belongings, and put into secure and orderly storage, items that would not be required in the house; clients must sign log forms indicating accuracy of items logged.
Provide each new client with their welcome kit and assign clients to a room, bed, and locker.
Establish the house rules in collaboration with the Admin Coordinator and maintain order in the house
Send weekly house management report to the Admin Coordinator
Log all facility management issues appropriately and escalate any requests for repairs within four hours of discovery
Monitor all movement in the home – ensuring only authorized persons are in the home area; all unauthorized persons are to be escorted back to the office or reception
Monitor Usage of household item and food supplies, ensuring adequate supplies for the number of clients in residence
Institute processes (schedules, timetables etc.) for home management to ensure all functions (cooking, cleaning, laundry, washing, etc.) can be conducted in an efficient and effective manner
Conduct daily group devotions (prayer and Bible study) which are compulsory for all residents
Report all incidents of abuse/neglect/bullying or any negative behavior that impacts the welfare of other clients to the case manager immediately, and log in shift report
Supervise client daily chores
Provide a supportive and encouraging environment for the Clients
Conduct daily room inspections to ensure cleanliness and ad hoc locker inspections (with a member of security and program staff) for contraband (phone, money, food items, electronics, etc.)
Resolve disputes among clients and facilitate conflict management
Respond to health emergencies, performing basic first aid and taking clients to the hospital during out-of-office hours (during office hours this shall be the responsibility of the case manager)
Support in monitoring client’s rehabilitation progress
Maintain client confidentiality
Make recommendations to Program staff (Admin, case manager, program director) on client welfare and/or house management
Assist with completion of necessary reports as requested