Mobile Repair Technician

Diagnose, troubleshoot and repair mobile phones and tablets
Provide recommendations for problem resolution
Works under pressure to meet repair time expectations
Maintains positive customer relationships and handles issues with professionalism and care
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed Mobilecare quality standards
Maintain a positive work environment
Answer phone calls with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

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