Job Information
Job Description
- Diagnose, troubleshoot and repair mobile phones and tablets
- Provide recommendations for problem resolution
- Works under pressure to meet repair time expectations
- Maintains positive customer relationships and handles issues with professionalism and care
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed Mobilecare quality standards
- Maintain a positive work environment
- Answer phone calls with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
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