Ensure that customers receive the products ordered for with the expected quality within the shortest possible time-frame.
TheBagShop.com.ng is a preferred destination for premium luxury fashion accessories such as shoes, handbags, briefcases, sunglasses and watches.
As the Order Fulfillment supervisor, you will be responsible for the following:
Ensuring the minimum delivery timeframes for customers orders.
Identifying and working with best logistics partners in key markets.
Supervising the movement of orders between our hubs and logistics partners
Working with the dispatch riders
Supervising and ensuring orders are picked, packed, QAed and shipped ontime.
Keying data in all systems required to track and reconcile orders.
Ensuring rejected and cancelled orders are returned within acceptable time-frames.
Ensuring all orders shipped or returned undergo proper QA and are properly documented.
Defining processes that improve operational effectiveness in the area of responsibility.
Identifying opportunities through customer insights and analytics to drive performance.
HND Minimum in Engineering or science Field
3-5 years working experience
Reside in Lagos and have a good knowledge of getting around Lagos
Be able to work with various levels of individuals
Be exposed to the Payment on Delivery transaction model
Be analytical and detailed oriented
Be able to work weekends as required
This is a full time position available in our Oniru, Lekki, Lagos Office. Salary is between 75k and 95K per month based on experience.
Applications should be sent to firstname.lastname@example.org with the subject “Online Fulfillment Supervisor”