Onsite IT Service Desk – OISD221

Job Information

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    Category IT Jobs
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    Posted On Nov 17 ,2022
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    Qualifications Bachelor's Degree
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    Employer Name Tranter IT Infrastructure Services Limited
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    Contact Email recruitment@tranter-it.com

Job Description

Key Duties and Responsibilities

  1. Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
  2. Respond to customer queries by phone and email
  3. Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
  4. Provide technical assistance and support for concerns and issues related to systems, software, and hardware
  5. Maintain conformance of computer systems
  6. Where required, participate in engagement sessions to determine root cause of recurring issues

Minimum Educational Requirement

University degree in Computer Science or related discipline

Minimum Work Experience

  1. 3 years working experience in Information Technology and computer networking
  2. Working experience in IT service management
  3. Experience working in an FMCG environment is a plus.

Knowledge and Skill Requirements

  1. Knowledge of IT Service Management (ITIL)
  2. Knowledge of Cisco networking (CCNA)
  3. Computer network configuration and troubleshooting skills
  4. Office 365 and windows operating system support skills
  5. Knowledge of power platform a plus.

Interested and qualified candidates should forward their CV to: recruitment@tranter-it.com using the position as subject of email.