Job Information
Job Description
The Operations Manager will beresponsible for inspecting accounts, engaging in proactive visits of accounts,securing ratings of staff, coordinating site visits and new accountsorientation, resolving customer complaints, training & development of staff,and maintaining client relations.
Essential duties:
- Provides ‘on-site’ training for staff
- Identifies Special Service work opportunities
- Engage in secondary marketing activities to increase business
- Reviews customer needs for consumable supply needs
- Resolves customer complaints as necessary
- Hires cleaning staff.
- Conducts new hire training and continuous development of staff
- Attempts resolution of customer complaints
- Ensures compliance with all labor laws, OSHA regulations and Company policies and procedures.
REQUIRED SKILLS:
- Demonstrated ability to manage large teams of people in an organized structure
- Track record of success in the management of large teams in a competitive environment
- Excellent written and verbal English communication skills
- Proficient in MS Office programs (Word, PowerPoint, Excel, and Outlook) and Internet operations
- Strong presentation skills
- Professional speaking voice and demeanor
- Ability to work highly sensitive information and work in a confidential environment
- Proven ability to train staff
EDUCATION:
- Undergraduate degree in related discipline
EXPERIENCE:
- Minimum of 2 years experience in a large commercial cleaning organization or hospitality housekeeping management.
Send application/CVto: Stephen.Onyeachonam@jan-pro.com.ng
Deadline: Friday 24th September, 2021
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