Operations Support Agent

Job Information

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    Category West Africa Jobs
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    Posted On Jun 9 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name FedEx

Job Description

 Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Priortising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.