Job Description

Job Summary

• This role is for Quality Management function/s in the construction domain as per the standard discipline in Quality standards.
• Work in a cross functional team taking responsibility for managing the quality assurance, measurement, and audit function (Managed Service Delivery and Transformation).
• Liaise with customer organization function and internal department leaders taking complete responsibility to deliver to fulfill all the requirements as stipulated in a customer contract and adhering to company’s policies and processes.

Key Roles

• Owner of Quality Management function, taking end-to-end responsibility to fulfill requirements.
• Service Delivery Quality & Reporting
• Lead ISO Audit
• Lead the ISO Culture of the organization
• DQA role in Transformation and Project Quality Management
• Knowledge Management,
• Process Frameworks, Templates Checklist, and Document management,
• Program communication management and Program Reporting
• Work in a cross functional organization in close coordination with relevant stakeholders to fulfill the designated task in all organization’s function/s in the assigned programs.
• Interact and communicate with customers as a single point of contact.
• Drive Team Cooperation amongst all employees
• Draft all Processes for the company’s l Project.

Responsibilities

• Liaise with HQ Quality Assurance division to develop quality plans, quality reports for IT operations/ IT projects.
• Ensure compliance with industry benchmarked IT Quality Management standards – Standard CS MS Projects QM manual and R&R definition; MS Ops Processes governance (quality & Security) criteria.
• Develop reporting dashboard, reports for the assigned function. Prepare reports as per defined intervals to all concerned stakeholders.
• Capture, implement improvement activities from time to time based on learnings, audits, and industry practices.
• Assist PMO leader/Director in translating Quality strategy and plans into specific improvement programs/ projects.
• Additional responsibilities include assisting Project Managers with defining, improving, and updating the project management processes, standards and governance, assisting Managers on operations, projects by contributing to Quality Reviews, and coordinating activities in support of quality objectives.
• Perform any other duties as assigned by the MD
• Keep abreast of global and local best practice as it relates to the unit’s activities.
• Attend team/departmental/customer meetings as required. Make meeting notes and action tracker.

Academic Qualification

• Master’s or Bachelor’s Degree in IT, Business Management, or a related discipline preferred.

Experience:

• Minimum five years (5-8 years) relevant experience in Quality Management Role
• Six Sigma Green Belt ( desirable)
• Experience in managing small projects, ISO Audits, recommendations, and resolutions.

Key Skills & Competencies:

• Certification and knowledge of at least one of the standards.
• Stakeholder Management, conflict resolution & Champion companywide initiatives
• Services ITIL ISO2000, Software ISO/IEC 12207-2008, CMMI / OSIMM
• Knowledge and experience of Microsoft packages, including Microsoft Project, MS Office
• Experience in undertaking qualitative and quantitative risk analysis using Monte Carlos Simulation, PERT, or equivalent software packages in large programs or portfolio of projects.
• Good multi-tasking skills with the ability to work under pressure and strict deadlines.
• A strong customer-centric approach, good communicator, and team player.
• Experience of successful delivery in a challenging environment.
• Fluent in English.

Salary
Very attractive.