Job Tiltle: Retail Sales Representative
Port Harcourt, Nigeria
ABOUT THE ROLE
Job Summary: The primary obligation of the Retail Sales Representative is to provide excellent customer service, identify customers’ needs, make sales, answer questions about our products and services, recommend solutions and assist the branch supervisor in his or her role in his or her absence.
Ø Greet, direct and assist customers as they shop for products
Ø Maintain good customer relations and data through sound product and services knowledge. Provide accurate information (e.g. product features, pricing and after-sales services)
Ø Assist customers in finding/ locating desired products and accessories in stock and offering alternatives when necessary.
Ø Monitor customer’s preferences in line with the prevailing market trend.
Ø Demonstrate product use and operation to the customers.
Ø Provide information about warranties, specifications, care and maintenance of products;
Ø Maintain fairness, integrity and honesty in dealing with the customer to promote a good corporate image for the company.
Ø Ensure that products and accessories are well displayed and kept clean in a clean environment;
Ø Maintain and safeguard all company’s products and assets in the Branch and report any threat to them to the Branch supervisor.
Ø Ensure that all transactions and their details -phone no, email, reasons for the transactions, etc are posted in the system data base.
Ø Ensure that receipt is issued for all and every item purchased (no exception).
Ø Recommend accessories/device enhancement for items purchased to customers.
Ø Attend to customer's difficulty and issues in making payments;
Ø Process refunds and sales return for customers.
Ø Daily reconciliation of transactions and Stock.
Ø Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;
Ø Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.
Ø Maintain accounting procedures in posting all transactions as directed by the accounts department.
Ø Report any mismanagement or misappropriation of company funds and monetary matters to the head of finance.
Ø Transfer all faulty products to the appropriate department for onward return to the suppliers.
Ø Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.
Ø Create and maintain a friendly working environment and relationship for all branch staff including manufacturer's representatives.
Ø Keep record and current status of all customers’ items that were sent for warranty.
Ø Work closely with customer care center to ensure that customer's product is given proper attention.
Ø Conduct price and feature comparisons to facilitate purchasing
Ø Ensure display stands are fully stocked
Ø Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)
Ø Inform customers about discounts and special offers
WHAT YOU’LL NEED TO SUCCEED
Ability to Work Under Pressure
WHAT YOU’LL NEED TO KNOW
Department: Branch Sales
Job Type: Permanent
Education: Bsc or HND
Salary: 40000 – 45000
Experience: 3 Years – 5 Years
Interested candidates should apply through the link below