Retention & Billing Team Leader

Job Information

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    Category Accounting Jobs
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    Posted On May 13 ,2020
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    Qualifications Bachelor's Degree
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    Contact Email

Job Description

  • Monitor & execute the all Churn requests and ensure they are within budget
  • Contribute to the cost saving initiatives of TKL through Billing Dispute management
  • Support the collection of outstanding money through the effective execution of the dunning process
  • Execute the call centre activities within budget limits
  • Optimize the customer experience by review of customer journeys that have an impact on retention including campaign management
  • Ensure the effective management of the customer query resolution process by the team
  • Supervise the Retention, Billing and Dunning tasks for accuracy to increase customer satisfaction and avoid revenue leakages