Job Information
Job Description
- Monitor & execute the all Churn requests and ensure they are within budget
- Contribute to the cost saving initiatives of TKL through Billing Dispute management
- Support the collection of outstanding money through the effective execution of the dunning process
- Execute the call centre activities within budget limits
- Optimize the customer experience by review of customer journeys that have an impact on retention including campaign management
- Ensure the effective management of the customer query resolution process by the team
- Supervise the Retention, Billing and Dunning tasks for accuracy to increase customer satisfaction and avoid revenue leakages
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