Job Description

• Development of effective training materials to support protection mainstreaming and adherence to key protection principles.
• Organizing and delivering training and workshops on protection mainstreaming
• Update/review the Standard Operating Procedures and feedback plans together with the Senior Protection Manager and Monitoring and Evaluation department.
• In collaboration with the Monitoring and Evaluation, Client Feedback Assistant, lead-in and coordinate client satisfaction surveys, consult at-risk groups are on their preferences, needs and aspirations, review and respond to client feedback.
• Support technological improvement of proactive and reactive feedback mechanisms to collect client feedback
• Manage and maintain the client feedback registry and ensure it is fully functional
• Capacity build program staff to ensure that client feedback and complaints are received, appropriately recorded, and responded to in a timely manner
• Prepare and share satisfaction survey reports, focus group discussions reports to field management teams to inform IRC response
• Development and Implementation of mainstreaming action plans to ensure assistance and services avoid creating risks and minimize existing protection risks.
• Support clients to access services and with referrals to partner organizations for assistance.
• Ensure budget is tracked, including participation in Budget versus Actuals (BVA) review meetings
• Contribute to documentation of the success stories and lessons learnt of the project during implementation under the support of the Monitoring and Evaluation (M&E) department.
• Conduct routine data quality audit of the program with technical support of the M&E department.
• Undertaking regular monitoring and evaluation of activities to assess progress, identify issues, collect information, and document lessons learned.
• Lead in compiling and submitting timely high-quality donor and activity reports, monthly, quarterly, and final protection programming implementation progress reports.
• Ensure work plans, spending plans and procurement plans are implemented
• Represent IRC in relevant coordination meetings at the camp level
• Contribute to the maintenance of an up-to-date mapping of effective referral pathways and facilitate appropriate action
• Contribute to business development
• Intervene with different institutions and service providers to promote clients’ access to needed resources and services.