Senior Engineer – SEE211

Job Information

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    Category Engineering Jobs
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    Posted On Feb 25 ,2021
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    Qualifications Bachelor's Degree
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    Employer Name 9mobile Nigeria
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    Contact Email care@9mobile.com.ng

Job Description

Job Summary

  • Operate, maintain, and administer PS VAS platforms/ systems to ensure 24/7 availability and stability.        

Principal Functions

  • Ensure proper maintenance of all PS VAS nodes, effect on all necessary hardware and software changes to ensure the quality output of the systems
  • Analyse the daily generated alarms and error logs, report, symptoms and proactively resolve it to prevent it from becoming a potential problem
  • Perform a comprehensive PS VAS fault/failure/alarm analysis for identifying/determining the root cause of each fault that could potentially escalate to a higher level of alarm.
  • Perform O and M related tasks on VAS types of equipment and proactive measures to identify both obvious and non-obvious problems that may potentially be raised to certain severs.
  • Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
  • Analyze fault from any available output such as NMS, reported customer complaints etc.
  • Produce trouble ticket for the relevant party (e.g. vendor) with a detailed description on any identified problems
  • Ensure all PS VAS equipment and services are well maintained and properly operated.
  • Troubleshoot any reported problem or received escalation from PS VAS Engineer and perform necessary action to resolve it
  • Perform any other duty as assigned by the Line Manager, PS VAS Operations.

Educational Requirements

  • First Degree in Electrical Electronic Engineering / Telecommunication Engineering / Computer Engineering or a related field
  • Four (4) to six (6) year of work experience

Experience,Skills & Competencies
Knowledge:

  • IP Technologies
  • Service Continuity Management, Monitoring and Control

Skills:

  • Communication
  • Delegation / Supervisory

Behaviour:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.