- Resolve engineering related escalations of anomalies with or without vendor support as per support contracts.
- Participating in post incident reviews, root cause analysis and implementation of recommendations from the RCA report.
- Developing and maintain a knowledge base and a product catalog.
- Identifying and evaluating options for improving business systems.
- Automation of complex, manual and error-prone processes.
- Designing solutions that not only considers concepts such as abstraction and modularity but also considers aspects such as maintainability, reusability, performance, security and scalability.
- Software development in accordance with the company’s guidelines and standards along with international best practice to consistently deliver high quality solutions.