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Senior Manager – Service Operations
Nairobi
,
Nairobi
,
KENYA
Full time
4 years ago
Telecom
Job Information
Category
East Africa Jobs
Posted On
Apr 28 ,2020
Qualifications
Bachelor's Degree
Job Description
Managing Vendor and Supplier relationships to support development and implementation of new business products and offers.
Forecasting Service and capacity, planning, deployment and optimization of the platforms.
Implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management.
Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing.
Resolve engineering related escalations of anomalies with or without vendor support as per support contracts.
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