Senior Manager – Service Operations

Job Information

  • icon
    Category East Africa Jobs
  • icon
    Posted On Apr 28 ,2020
  • icon
    Qualifications Bachelor's Degree

Job Description

  • Managing Vendor and Supplier relationships to support development and implementation of new business products and offers.
  • Forecasting Service and capacity, planning, deployment and optimization of the platforms.
  • Implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management.
  • Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing.
  • Resolve engineering related escalations of anomalies with or without vendor support as per support contracts.