Senior Specialist, Channels Service Delivery – SSCSDAB231

Job Information

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    Category IT Jobs
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    Posted On Feb 27 ,2023
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    Qualifications Bachelor's Degree
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    Employer Name DelonJobs
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    Contact Email

Job Description

DelonJobs is seeking to hire a Senior Specialist, Channels Service Delivery for a leading financial service in Lagos, Nigeria. The individual would be responsible for managing day to day operational issues with respect to the day-to-day operation of the Bank’s Channels applications. Interested candidates must possess a bachelor’s degree any STEM course. To apply, kindly send your CV with the code “Senior Specialist, Channels Service Delivery – SSCSDAB231” to


  • Coordinate Support of the Bank’s applications.
  • Take the lead in deployments of hot-fixes, patches and updates to the Omni-channel stacks and other channel stacks.
  • Perform capacity planning and management to ensure adequate provision of hardware resources.
  • Co-ordinate problem management activities and perform root cause analysis for hardware related failures.
  • Deploy resources effectively to ensure stability in line with expectations system reliability targets.
  • Co-ordinate seamless failover between active and alternative systems provisioned in line with high availability objectives.
  • Coordinate system changes.
  • Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.

Skills & Competencies:

  • Good interpersonal skill.
  • Ability to write efficient SQL queries on Oracle, SQL and other common databases.
  • Ability to analyze issues and provide adequate support to users.
  • Good understanding of the Channels solution objectives.
  • Good understanding of transaction entries and reconciliation.
  • Ability to review transactions and identify root cause of failure.
  • Good knowledge of various components within the payment infrastructure.


  • Minimum of 5 years’ experience in any of the following IT disciplines: application development, systems integration & middleware, database management, and server administration.
  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation. Excellent analytical skills, written and verbal communication skills.
  • Excellent planning and organizational skills.
  • Minimum of ITIL Foundation.