Service Delivery and Quality Manager

Job Information

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    Category West Africa Jobs
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    Posted On Jun 19 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name Society for Family Health (SFH)

Job Description

  • Develop quality guidelines and procedures for the provision of family planning and primary healthcare services (PHCs) in line with National service guideline and protocols.
  • S/he will work with PCN to integrate the quality standard for clinical services into the exiting quality control and supervision framework of the Council.
  • Regularly update the quality guidelines and procedures as new information becomes available from WHO or the FMOH and ensure timely dissemination
  • Carry out routine quality and service compliance audits of CPs and PPMVs to ensure they constantly meet the quality standards and requirements for providing FP and PHC services
  • Develop an audit and service compliance monitoring plan for each state.
  • Conduct a routine quality and compliance audit for CPs and PPMVs and share key recommendations with the state teams, SMOH and PCN (where necessary).
  • Develop and implement a training and continuous improvement plan.
  • Constantly train and update State Service Delivery Advisors and the entire team on quality guidelines for providing FP and PHC services.
  • Provide routine training for State Service Delivery Advisors and state team on quality services and compliance.
  • Maintain a record of state officers who have received quality and compliance training on FP and PHC services and update this from time to time.
  • Coordinate and support CPs to achieve competency in delivering Long-Acting Reversible Contraceptive methods, Injectable Contraceptives and other non-invasive methods of family planning in line with the agreement with FMOH and the State Ministries of Health