Service Design and Transition Officer – SDTSB211

Job Information

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    Category IT Jobs
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    Posted On Sep 8 ,2021
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    Qualifications Bachelor's Degree
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    Employer Name DelonJobs
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    Contact Email cv@delon.ng

Job Description

DelonJobs is seeking to hire a Service Design and Transition Officer for a leading bank in Nigeria (Grade band ABO – SBO) to assess, analyze, develop, document and implement services/changes. The candidate shall liaise with business and IT partners on release scheduling and communication of services as well as work with relevant stakeholders to establish end-to-end project plan and approach. Candidates must possess a bachelor’s degree and minimum of 4 years experience in similar role. Interested candidates should send their CVs to cv@delon.ng with the job title and code (Service Design and Transition Officer SDTSB211).

TECHNICAL SKILLS

  • Knowledge of Banking Operations 
  • Knowledge of ITIL 
  • Knowledge of ISO20000-1 
  • Communication 
  • Document/Records Management 
  • Knowledge of Service Management Solutions 
  • Stakeholder Management
  • Knowledge of Hardware, OS, etc.

KEY RESPONSIBILITIES 

  • Analyze details of customer requirements, e.g.,BRD/SWR document. 
  • Work with service owners to ensure technical guides, user manuals, and self-help documents are documented before service transition. 
  • Plan and steer workshops with NIB Stakeholders– Process Awareness / Improvements. 
  • Work with Enterprise Architecture to design, secure and resilient IT services to leverage one existing infrastructure and adhere to architecture framework. 
  • Produce and maintain plans, processes, policies, standards and documents to support the design of quality IT solutions. 
  • Maintain the SAF Service Catalogue, ensure that all information within the Service Catalogue is accurate and up to date. 
  • Collate monthly performance reports for all SAF services. 
  • Develop ways of improving SAF Technology processes.