Job Information
Job Description
- Respond to customer complaints; evaluates and resolves problems ofthe customer;
- Installation of Air Conditioners and Cold rooms
- Inspect and analyze equipment, and reviews findings to determine the solution to the problem
- Work with technical sales Engineers;
- Train customer on the equipment installed or serviced
- Monitor performance of the product and maintain product manuals;
- Provide customers with regular reports and feedback on their service requests;
- Develops and maintains relations with customers;
- Report common complaints of customers to top management in order to address the situation for future reference;
- Make recommendations to maintenance technicians; and offers feedback on product development, features and functions.
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