Service Engineer

Respond to customer complaints; evaluates and resolves problems ofthe customer;
Installation of Air Conditioners and Cold rooms
Inspect and analyze equipment, and reviews findings to determine the solution to the problem
Work with technical sales Engineers;
Train customer on the equipment installed or serviced
Monitor performance of the product and maintain product manuals;
Provide customers with regular reports and feedback on their service requests;
Develops and maintains relations with customers;
Report common complaints of customers to top management in order to address the situation for future reference;
Make recommendations to maintenance technicians; and offers feedback on product development, features and functions.