ServiceNow ITIL/ITSM Process Experts

Job Information

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    Category Network Engineer Jobs
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    Posted On Aug 12 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name CONFIDENTIAL

Job Description

  • Define, design, transition and continually improve the IT Service Management lifecycle, including processes, roles, metrics, Key Performance Indicators (KPIs), tools
  • Provide guidance to the development processes and procedures, ensuring integration across a best practice framework ITIL v3 (2011) lifecycle
  • Implement the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services