Job Description
- Define, design, transition and continually improve the IT Service Management lifecycle, including processes, roles, metrics, Key Performance Indicators (KPIs), tools
- Provide guidance to the development processes and procedures, ensuring integration across a best practice framework ITIL v3 (2011) lifecycle
- Implement the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
TO APPLY; https://www.myjobmag.com/job-application/245373
