Shift Manager

Planning for and ensuring team members competence enhancement
Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
Ensuring high motivation level of team resources
Attrition Management
Providing Technical guidance and Leadership to the team members
Conducting Performance Appraisals