Shift Manager

Responsible for day to day operational performance
Managing a team 25-30 staffP
Planning for and ensuring team members competence enhancement
Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
Ensuring high motivation level of team resourcesAttrition Management
Providing Technical guidance and Leadership to the team members
Conducting Performance Appraisals
Fulfillment of Balanced Scorecard
Act as a planned work coordinator for emergency requests beyond normal office hours.

Job Requirements

Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
Industry experience: Telecom / Customer Management
Years of experience: 7-9 Years
Certifications: ITIL / CCNA / JNCIA/CCIP.

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