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Shift Manager
Alausa
,
NIGERIA
Full time
5 years ago
Networking
Job Information
Category
Other Engineering Jobs
Posted On
Apr 17 ,2020
Qualifications
Bachelor's Degree
Job Description
Responsible for day to day operational performance
Managing a team 25-30 staffP
P
lanning for and ensuring team members competence enhancement
Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
Ensuring high motivation level of team resourcesAttrition Management
Providing Technical guidance and Leadership to the team members
Conducting Performance Appraisals
Fulfillment of Balanced Scorecard
Act as a planned work coordinator for emergency requests beyond normal office hours.
Job Requirements
Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
Industry experience: Telecom / Customer Management
Years of experience: 7-9 Years
Certifications: ITIL / CCNA / JNCIA/CCIP.
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