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Software Support and Deployment Officers

Job Information

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    Category Foreign Jobs
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    Posted On Aug 21 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name Baobab Health Trust (BHT)
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    Contact Email hr@bhtmw.org

Job Description

  • Perform system deployments and upgrades in all BHT sites in cooperation with the hardware technician, software developers, project coordinators and other partners.
  • Perform adhoc and routine sites visits to monitor and troubleshoot.
  • Contextual inquiry of systems work flows.
  • Communicate issues to colleagues within BHT when support is demanded and undertake to resolve them within the shortest period possible.
  • Monitor usage of the systems by users during the deployment phase to check quality of usage and to provide feedback to project coordinators and the training manager.
  • Record site issues in BHT’s issue tracking software and have them resolved with a purpose of ensuring 100% system up time.
  • Deliver quarterly reports (and others) to MOH and other stakeholders on time.