Perform system deployments and upgrades in all BHT sites in cooperation with the hardware technician, software developers, project coordinators and other partners.
Perform adhoc and routine sites visits to monitor and troubleshoot.
Contextual inquiry of systems work flows.
Communicate issues to colleagues within BHT when support is demanded and undertake to resolve them within the shortest period possible.
Monitor usage of the systems by users during the deployment phase to check quality of usage and to provide feedback to project coordinators and the training manager.
Record site issues in BHT’s issue tracking software and have them resolved with a purpose of ensuring 100% system up time.
Deliver quarterly reports (and others) to MOH and other stakeholders on time.