Job Description

DelonJobs is seeking to hire an Operations and Strategy Manager for a leading health tech company in Nigeria to collaborate closely with our client’s leadership team to define and execute strategies that will amplify the productivity of teams across various industries, starting with healthcare. You will help us achieve our client’s mission of delivering 10x productivity and concrete ROI for our customers and partners.

Candidate must have a First Degree or equivalent with 10 years experience in core Operations of which at least 6 must have been in a senior role.

Other responsibilities include:
Drive Success: Oversee the implementation and delivery of our client’s innovative solutions at multiple customer sites, primarily hospitals. Your leadership will ensure seamless operations, delighted customers, and consistent month-over-month growth in recurring revenue. You will drive customer satisfaction by anticipating needs and collaborating with implementation teams to provide creative solutions to problems.

Remove Obstacles: Identify and eliminate friction points, bottlenecks, and operational challenges in both our client’s software and hardware deployments. Your proactive approach, anticipating problems instead of reacting, will keep things running smoothly. You will ensure timely and efficient implementation, meeting and exceeding all SLAs, contractual, and quality standards.

Lead the Charge: Manage and collaborate with diverse teams, ensuring daily productivity and fostering a culture of excellence. You’ll anticipate customer needs and craft creative solutions to keep them satisfied.
Build the Dream Team: Find, recruit, hire, and retain top talent. Your knack for spotting potential and nurturing growth will help our client build a powerhouse team.

Measure Impact: Keep a keen eye on key performance indicators like recurring revenue through increased utilization. Your analytical skills will drive our success.

Forge Partnerships: Source, pursue, and close deals with organizations that can scale our client’s impact, reduce costs, or expand product offerings. Your networking prowess will open new doors.
Stay Ahead of the Curve: Keep up with the latest technologies and industry trends. Your curiosity and adaptability will keep our client at the forefront of innovation.
 
Our Ideal Profile:
•    You’re a strategic thinker with a knack for translating big ideas into actionable plans.
•    Your leadership skills inspire teams to achieve their best, every single day.
•    You are highly entrepreneurial and action oriented, comfortable with ambiguity and taking initiative
•    Problem-solving is your superpower—you thrive on tackling challenges and finding creative solutions.
•    You have a track record of driving revenue growth and improving operational efficiency.
•    You possess strong analytical and problem-solving skills with strong Excel, data management, and data visualization skills
•    You have strong communication and presentation skills; able to distill complex data into digestible insights
•    Building and nurturing relationships comes naturally to you, and you excel at forging partnerships.
•    You thrive in fast paced environment, and can work effectively with a multicultural team across countries, time zones, and departments
•    You’re passionate about leveraging AI and advanced language technologies to make a real-world impact.
 
What’s in it for You:
1.    Impact: Be at the forefront of transforming industries with AI and voice technologies. You’ll have the chance to make a significant impact and grow with us.
2.    Innovative Environment: Work with cutting-edge technologies and a team of passionate innovators. Every day brings new challenges and opportunities for learning.
3.    Make a Difference: Your work will directly contribute to improving healthcare and other industries, making a tangible difference in people’s lives.
4.    Collaborative Culture: Join a supportive, collaborative team that values your input and encourages creativity.
5.    Exciting Challenges: Tackle complex problems and find innovative solutions that drive our mission forward.
 
The Minutiae:
•    Employment type: Full-time or Part-time, hybrid/remote. 
•    Location: Lagos (Hybrid/Remote), role is mostly remote, but in-person visits and travel will be required from time-to-time on an as-needed basis.
•    Travel: May occasionally involve local and international travel (e.g. Ghana, Kenya, US, etc) to oversee international operations, meet partners, etc
•    Compensation, Benefits, and Salary range: N20,000,000 to N36,000,000 per annum based on experience, qualifications, and cultural fit.
 
Benefits
•    Generous equity incentive package
•    Health insurance
•    Pension
•    Flexible work hours
•    Flexible remote or work-from-home days
•    Flexible paid time off (PTO) or vacation
•    Unlimited sick leave
•    Opportunities for professional development and career growth in a fast-paced, innovative environment
    
 To apply, kindly send your CV with the subject “Strategy and Operations Manager – SOMIH2401” to [email protected].