As needed, offer clients technical support by phone, email, and other methods.
To properly escalate unsolved issues to the appropriate internal teams, adhere to normal protocols.
Give customers timely and accurate feedback.
Make sure all open tickets are properly followed up on and closed.
Engage in customer interaction to deliver and process information in response to grievances and questions.
Sending cases to another unit for escalation and case follow-up by making use of the available Customer Relationship Management systems, ensuring that issues are recorded in a professional manner (CRM).
Report to the department head.
Be appropriate and professional in your response to customer complaints.
Should uphold a high standard of personal accountability.
Follow and uphold the department’s and the company’s overall rules and regulations.