Job Information
Job Description
Responsibilities
- As needed, offer clients technical support by phone, email, and other methods.
- To properly escalate unsolved issues to the appropriate internal teams, adhere to normal protocols.
- Give customers timely and accurate feedback.
- Make sure all open tickets are properly followed up on and closed.
- Engage in customer interaction to deliver and process information in response to grievances and questions.
- Sending cases to another unit for escalation and case follow-up by making use of the available Customer Relationship Management systems, ensuring that issues are recorded in a professional manner (CRM).
- Report to the department head.
- Be appropriate and professional in your response to customer complaints.
- Should uphold a high standard of personal accountability.
- Follow and uphold the department’s and the company’s overall rules and regulations.
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