Support Engineer – SE231

Job Information

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    Category IT Jobs
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    Posted On Feb 8 ,2023
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    Qualifications Bachelor's Degree
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    Employer Name Alfred & Victoria Associates
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    Contact Email apply@alfred-victoria.com

Job Description

Job Description

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship

Personal Responsibilities

  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Academic / Education Qualifications

  • Preferred B.Sc / HND in Computer Science.
  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • 2 – 5 years work experience.
  • A previous experience in support or IT department

Technical Skill:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the job title as the subject of the mail.

Note: Any application received after this will be automatically rejected.