- Experience using GitHub
- Exposure to programming with a language like Ruby
- Basic experience using Git
- Understanding of how websites and web applications work
- Stellar English and grammar skills
- Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution.
- A strong sense of empathy – you are attuned to hear the question behind a question.
- Customer service experience
- A unique writing style and voice.