Job Description

DelonJobs is seeking to hire a Team Lead, Bank Channel Support for a leading financial company in Senegal who will be responsible for planning and directing the channels infrastructure support activities, as well as managing the staff involved in channels infrastructure operations. Interested candidates must possess a minimum of a first degree or its equivalent in an IT-related discipline. Salary is negotiable. To apply, kindly send your CV with the subject “Team Lead, Bank Channel Support – TLBCSFB231” to cv@delon.ng

DUTIES & RESPONSIBILITIES

1. Lead effort to evaluate, recommend, integrate, and coordinate enhancements to the channels applications and infrastructure services.
2. Drive technical direction in requirement definition, planning, coordination, and implementation of channels applications and infrastructure.
3. Lead proactive monitoring, operation, and maintenance of channels applications and infrastructure (FEP, First Mobile, First Online, Agent Banking, USSD, etc.) to maintain and support operations and ensure compliance with relevant standards.
4. Work with Enterprise Architects to manage the track of information on all channels assets.
5. Lead effort to develop and configure channels infrastructure from conceptualization through stabilization.
6. Manage configurations, problems, incidents, IT service continuity, and supply.
7. Manage effort to test, debug, document, and analyze the performance of channels applications and infrastructure components.
8. Lead channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software).
9. Lead effort to provide support to all environments (production, test, QA, development, etc.)
10. Supervise the planning and monitoring of event, fault, problem, and performance management.
11. Perform routine evaluations of resource requirements necessary to maintain and/or expand service levels.
12. Review service requests and perform activities to automate/resolve routine maintenance and support activities.
13. Provide leadership and technical guidance to reports.
14. Prepare plans for development and installation of channels infrastructure according to current and future requirements.
15. Coordinate with IT and the business teams to develop capacity management plans to ensure optimal network operations.
16. Work with IT Risk Management to determine and implement DR requirements based on business needs.
17. Work with IT Risk Management to ensure the disaster recovery plan is kept current and operable in case of disaster.

JOB REQUIREMENTS

1. Minimum of a first degree or its equivalent in an IT-related discipline.
2. Masters or a recognized professional certification will be an added advantage.
3. 7+ years of experience in channels system support/ administration.
4. 4+ years of management experience.

KEY COMPETENCY REQUIREMENTS

1. Proficient knowledge of infrastructure design, implementation, and operations.
2. Proficient knowledge of infrastructure and service delivery.
3. Proficient knowledge of structured systems analysis and design, and software development life cycle.
4. In-depth understanding of service management tools for event management, provisioning, and monitoring.
5. Sound knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
6. Sound strategic planning and management skills.
7. Sound interpersonal and communication skills and the ability to work effectively with business stakeholders.
8. Sound conflict management skills.
9. Sound administrative and managerial ability.
10. Customer-centricity.
11. Creative, results-oriented, and analytical with strong problem-solving capability.
12. Sound leadership and influencing ability.
13. Coaching

Skill/Competencies

Core SFIA 5 Skill Requirements

1. Business Risk Management (BURM 4)
2. Continuity Management (COPL 4)
3. Network Planning (NTPL 5)
4. Network Design (NTDS 5)
5. Capacity Management (CPMG 4)
6. Availability Management (AVMT 5)
7. Service Level Management (SLMO 5)
8. Application Support (ASUP 5)
9. IT Operations (ITOP 4)
10. Problem Management (PBMG 4)
11. Service Desk and Incident Management (USUP 4)

Other SFIA 5 Skill Requirements

1. Requirements Definition and Management (REQM 4)
2. Emerging Technology Monitoring (EMRG 4)
3. Learning Delivery (ETDL 3)