Team Lead, Site Reliability (Switching)

Job Information

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    Category IT Jobs
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    Posted On Dec 17 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name Delon Jobs
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    Contact Email cv@delonllc.com

Job Description

JOB SUMMARY:

Delon Jobs is helping Africa’s leading integrated digital, payments and commerce company to hire Team Lead, Site Reliability (Switching) in Lagos. The successful candidate will carry out Setups and Deployments on the Core Switching Platforms. Support the Core Switching Platforms and ensure their optimal performance. The position is based in Lagos and he/she will report to the Head, Core Technology. Salary is negotiable. Please read additional requirements below before applying. If you are interested in the position, kindly send cover letter and updated CV to cv@delonllc.com, and ensure you make your email subject ‘Team Lead, Site Reliability (Switching)’

 

JOB DESCRIPTION:

In addition to job summary details, the following are other requirements and important information:

Key Responsibilities:

Deployment of Switching Applications

  • Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)

Automation

  • Implement Automations of Activities that are involved in the management of the Switching.

Applications Application Environment Management

  • Ensure 24×7 Availability of all Switching Applications
  • Carry out Capacity planning to ensure Applications are always available to meet increasing demands
  • Create visibility into site health and key performance indicators of the Switching Systems
  • Ensure up-to date patching and full compliance to security standards of the Switching Systems.
  • Ensure up-to date documentation on the Switching Applications as well as changes made

Troubleshooting:

  • Troubleshoot reported issues, and proactively identify areas in need of optimization
  • Working with technical support engineers to resolve critical incidents.
  • Create and update clear troubleshooting guides for the Switching Applications Requests

Fulfilment

  • Implement Requests relevant to the operation and enhancement of the Core Switching Applications

Team Management

  • Co-ordinate the completion of activities within the team
  • Customer Escalation management
  • Resource Availability management
  • Process Management (Creation/Update, Gap Identification/Elimination)
  • Carry out Performance Management Reviews with the Team
  • Co-ordinate Productivity enhancement activities within the Team

EDUCATION AND EXPERIENCE

Academic Qualification(s):

  • Good first degree in Computer Science / Computer Engineering or other related fields.

Professional Qualification(s):

  • Service Management Certifications (e.g. ITIL) is an advantage

Experience (Number of relevant years):

  • Minimum (4) years relevant experience

 

Required Skills and Competencies:

  • Database Administration
  • Capacity management
  • Programming/Scripting principles, techniques and practices (Groovy etc)
  • Availability management
  • Knowledge of Platforms
  • Knowledge of Products
  • Systems Design and Integration
  • System Security
  • Network Operations/Administration
  • Systems knowledge (e.g. Postilion, Stratus)
  • Analytical Skills
  • Research skills