Tech Support – TS231

Job Information

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    Category IT Jobs
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    Posted On May 18 ,2023
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    Qualifications Bachelor's Degree
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    Employer Name Verraki
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    Contact Email

Job Description

Job Summary:

We are seeking an experienced Tech Support Specialist to join our team at Verraki Africa. As a Tech Support Specialist, you will be responsible for providing technical assistance and support to our customers, ensuring their issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Provide prompt and professional technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve customer issues related to hardware, software, networking, and other technical problems.
  • Diagnose and identify root causes of technical issues and provide effective solutions.
  • Document customer interactions, including problem description, troubleshooting steps, and resolution, in our ticketing system.
  • Collaborate with crossfunctional teams, including product development and quality assurance, to address complex technical issues and provide customer feedback.
  • Assist in creating and updating support documentation, knowledge base articles, and FAQs to enhance selfservice resources for customers.
  • Stay updated on industry trends, new technologies, and product features to provide accurate and uptodate technical support.
  • Ensure customer satisfaction by delivering exceptional service and maintaining a high level of professionalism in all interactions.
  • Help architect, maintain, and support Azure AD IAM, Users, Directories, Groups. Roles, Policies, Administrative Units, Applications
  • Help administer Office 365, Exchange, Teams, Dynamics 365, Power BI, Power Automate, Power Apps.


  • Minimum of 1 – 3 years of experience in a technical support role, preferably in a software or technology company.
  • Knowledge of Microsoft Office 365 Family
  • Strong knowledge of computer systems, software applications, and network infrastructure.
  • Proficient troubleshooting skills to resolve hardware, software, and networking issues.
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to nontechnical users effectively.
  • Customercentric approach with a passion for delivering exceptional service and resolving customer issues.
  • Ability to work independently and efficiently manage multiple tasks and priorities in a fastpaced environment.
  • Strong problemsolving and analytical skills, with attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Interested and qualified candidates should forward their CV to: using the position as subject of email.