Job Information
Job Description
- Oversea daily operational activities on pending jobs.
- Allocation of jobs to the technicians and monitoring of same.
- Review of daily working report with team and taking corrective measures.
- Cordination with spareparts officer for raising the parts orders & tracking.
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. productivity / DWR Accuracy, etc.
- Ensure quality service delivery with minimum repeate repair.
- Reduction of customer escalations.
- Daily monitoring of technician productivity.
- Weekly budget preparation for service operations & approval from service manager.
- Preparation of sparepart failure report and sharing same to service manager.
- Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
- Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
- Generating and achieving out warranty income targets (Reduction in third party repairs installations).
- Monitoring andа completion of AMCs (Annual Maintenance Contract).
- Responsible for improving service center hygiene and compliance to service standards (Job cards, processes, policies).
- Participating in monthly / quarterly spare parts counting and labeling activity.
- Ensuring service cost reduction through proper inventory control method.
- Technical skill monitoring and productivity improvement.
- Arranging training to front, back end and field force team.
- Retail visit for service feedback and working on improvement areas for channel delight.
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