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Technical Service Supervisor
Alausa
NIGERIA
Full time
4 years ago
Power
Job Information
Category
Other Engineering Jobs
Posted On
Jul 17 ,2020
Qualifications
HND/Bachelor's degree
Employer Name
SIMS Nigeria Limited
Contact Email
support@simsng.com
Job Description
Oversea daily operational activities on pending jobs.
Allocation of jobs to the technicians and monitoring of same.
Review of daily working report with team and taking corrective measures.
Cordination with spareparts officer for raising the parts orders & tracking.
Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. productivity / DWR Accuracy, etc.
Ensure quality service delivery with minimum repeate repair.
Reduction of customer escalations.
Daily monitoring of technician productivity.
Weekly budget preparation for service operations & approval from service manager.
Preparation of sparepart failure report and sharing same to service manager.
Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
Generating and achieving out warranty income targets (Reduction in third party repairs installations).
Monitoring andа completion of AMCs (Annual Maintenance Contract).
Responsible for improving service center hygiene and compliance to service standards (Job cards, processes, policies).
Participating in monthly / quarterly spare parts counting and labeling activity.
Ensuring service cost reduction through proper inventory control method.
Technical skill monitoring and productivity improvement.
Arranging training to front, back end and field force team.
Retail visit for service feedback and working on improvement areas for channel delight.
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