Technical Service Supervisor

Job Information

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    Category Other Engineering Jobs
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    Posted On Jul 17 ,2020
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    Qualifications HND/Bachelor's degree
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    Employer Name SIMS Nigeria Limited
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    Contact Email

Job Description

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring of same.
  • Review of daily working report with team and taking corrective measures.
  • Cordination with spareparts officer for raising the parts orders & tracking.
  • Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. productivity / DWR Accuracy, etc.
  • Ensure quality service delivery with minimum repeate repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of sparepart failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring andа completion of AMCs (Annual Maintenance Contract).
  • Responsible for improving service center hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly / quarterly spare parts counting and labeling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, back end and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.