Job Description

Job SummaryDelon Jobs is helping a leading integrated digital, payments and commerce company in Lagos to hire an experienced Technical Support Engineer (OCC) . The successful candidate will be responsible for providing L2 technical support to all transactional processing incidents, servers, storage, networks and services, in line with OCC objectives.Salary is between 5.2M – 7.5M per annum. Minimum of (one) 1year experience in technical support within a financial technology environment or trouble-shooting role.If your experience matches the requirement and you are interested in the position, kindly send updated CV to cv@delon.ng ,and ensure you make your email subject “Technical Support Engineer (OCC) –  OCCIN211”Job Description:In addition to job summary details, the following are other requirements and important information:Required CompetenciesKnowledge/Qualification

• Bachelor’s degree (Minimum of 2.2)
• NYSC Discharge certificate
• ITIL V3 Foundations Certification (achieved)
• Other qualifications not mandatory but recognised

Technical Experience

• Monitor performance health and capacity of Servers, Databases, Services, Storage and Network links
• Use a variety of monitoring tools like Nagios, Solarwinds, Kibana, PagerDuty, etc.
• Work and be a first responder to troubleshoot transaction failures
• Closely follow Standard Operating Procedures (SOPs) for known incidents.
• Coordinates with 3rd parties, customer contacts and or other technical teams to resolve the incidents
• Track and document all issues and resolutions in details according to the established process
• Follow up on the issues escalated to the 3rd parties until the issue is fixed.
• Escalate complex incidents that require longer troubleshooting to defined tertiary level Support Engineers for assistance in reaching a resolution and determining the root cause of the incidents
• Keep all relevant stakeholders aware of relevant, known issues and steps taken to reach a resolution

Working Conditions:-24/7 varied shifts including weekends and holidaysDay Shift: 7:30am – 7:30pmNight Shift: 7:30pm – 7:30am40 hours per week, off days included