Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
Provide technical support to business users both remotely and face to face.
Maintenance and support of central hardware, operating systems and utilities.
Administer installations, including setting up new systems/hardware and promptly installing updates
Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
Troubleshooting and resolution of issues relating to business applications
Installing/configuring new computers/telephones
Troubleshooting IT equipment – printers, scanners etc
Log all IT incidents and service requests to ensuring a timely resolution
Perform SOD and EOD duties
Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
Maintain network equipment, servers and users hardware and software
Maintain effective relationships with vendors, consultants, and service providers
Assist in software resting of new releases, proactively escalating issues
Competence in PC network security issues, including virus protection and prevention
Assist in the management of IT Assets
Deliver outstanding customer service by responding to and efficiently resolving client issues and request
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